Per-Device Managed Services for Growth, Stability, and Security
Enterprise-caliber MSP services built for organizations that expect more than basic IT support.
SKYTEK delivers a true managed services model with operational ownership across helpdesk, infrastructure, cybersecurity, patching, monitoring, lifecycle management, and senior engineering oversight. For organizations that require security maturity, accountability, and measurable improvement, our MSP model is designed to operate as an extension of your internal IT leadership.
What a true MSP model includes
- 24x7x365 service desk and operational support
- Patching, monitoring, maintenance, and escalation ownership
- Cybersecurity oversight, vulnerability management, and remediation
- Cloud, networking, Microsoft stack, and infrastructure engineering
- Documentation, lifecycle planning, and continuous improvement
Why organizations move to SKYTEK
A real managed services partner should improve security, performance, support responsiveness, and long-term IT maturity.
Our MSP framework is built to support executive expectations, operational discipline, and security accountability. We do not position managed services as basic ticket handling. We position it as structured IT operations with measurable service delivery, stronger cyber hygiene, and access to senior engineering depth when environments become more complex.
Operations
24x7 support, endpoint management, monitoring, routine administration, and issue resolution across the environment.
Cybersecurity
Security oversight, patching, vulnerability review, remediation tracking, and improved defensive posture.
Infrastructure
Microsoft, Azure, virtualization, networking, identity, backup, and server support delivered under a managed model.
Engineering
Senior technical guidance for escalations, root cause analysis, tuning, architecture support, and strategic improvement.
MSP Pricing Tiers
Per-device managed service plans designed to scale from growing businesses to complex enterprise environments.
Below are our standard list prices for per-device managed services. Enterprise environments typically require custom scoping due to infrastructure complexity, cybersecurity requirements, compliance expectations, and the level of engineering involvement required.
Entry Level
Foundational MSP
Ideal for smaller organizations that require disciplined support, standardized maintenance, and dependable managed operations.
$119 / device / month
List price. Minimum environment standards apply. Final scope subject to discovery and supported technology stack.
- 24x7x365 remote support coverage
- Device monitoring, alerting, and routine maintenance
- Patch management and endpoint operational support
- User administration and Microsoft 365 support
- Basic documentation and lifecycle visibility
- Escalation to senior engineering as needed
Mid-Sized Organizations
Advanced MSP
Designed for environments up to 200 devices that require broader operational accountability, stronger security discipline, and deeper engineering involvement.
$149 / device / month
List price for environments up to 200 devices. Final pricing is subject to discovery, environment complexity, and security stack alignment.
- Everything in Entry Level, expanded for scale
- 24x7 service desk with structured escalation
- Cybersecurity review, patch governance, and operational remediation
- Infrastructure support across Microsoft, identity, servers, and core networking
- More mature reporting, documentation, and service oversight
- Enhanced engineering support for recurring operational needs
Enterprise
Enterprise MSP
Built for multi-site, security-sensitive, or highly complex organizations that require executive-level service delivery and broad technical depth.
Call for Pricing
Enterprise pricing is custom due to security requirements, infrastructure scale, service scope, and engineering capacity planning.
- 24x7 enterprise support model with multi-tier escalation
- Cybersecurity remediations, patching, and vulnerability remediations
- L3 consulting hours and access to subject matter experts
- Advanced support for networking, cloud, cybersecurity, Microsoft stack, and VMware
- Operational governance, security posture reviews, and service reporting
- Custom onboarding, standards alignment, and strategic guidance
Technical Scope Breakdown
Detailed service definitions, delivery boundaries, and engineering capacity for each MSP tier.
Fortune 500 IT leaders and infrastructure teams typically require more than pricing. They require clarity around service allocation, escalation depth, technical ownership, included engineering effort, and the boundaries between ongoing managed operations and separately scoped project work. The breakdown below is designed to provide that level of visibility.
Service Capacity & Delivery Model
- Designed for smaller environments with lighter operational complexity.
- Per-device pricing includes routine managed support activity tied to the supported endpoint fleet.
- Includes operational maintenance, helpdesk handling, patching, monitoring, and recurring administration.
- Includes up to 0.50 engineering hours per device per month for recurring managed service activity.
- Included engineering effort is consumed by support incidents, maintenance, patch governance, and standard operational tasks.
Included Technical Services
- 24x7x365 remote service desk support and triage.
- Endpoint monitoring, alert handling, and routine maintenance.
- OS patching and basic third-party application patching where supported.
- User administration, Microsoft 365 support, and identity-related support.
- Basic troubleshooting for workstations, printers, line-of-business access, and connectivity issues.
- Escalation to senior resources for operational issues that exceed standard support handling.
Boundaries & Engineering Limits
- Includes operational support and minor configuration changes only.
- Does not include large-scale remediation projects, migrations, redesigns, or major architecture changes.
- Excess recurring engineering beyond the included capacity is billed separately or moved into a higher service tier.
- Bulk backlog remediation, major security cleanup, or transformation work is separately scoped.
Best Fit
Best suited for growing organizations that need a reliable managed services foundation with predictable per-device pricing, but do not yet require advanced monthly engineering depth, recurring vulnerability remediation programs, or broader enterprise governance.
Important Scope Note: Entry Level MSP covers ongoing operations and routine support ownership. It is not intended to absorb major backlog remediation, large-scale cybersecurity projects, infrastructure redesign, or platform transformation efforts under a flat monthly device rate.
Service Capacity & Included Engineering
- Structured specifically for environments up to 200 supported devices.
- Includes up to 0.75 engineering hours per device per month for recurring managed service activity.
- Capacity is intended for true operational MSP ownership, not unlimited project execution.
- Included hours are consumed by support demand, recurring maintenance, patching, security operations, escalations, and recurring administration.
- Monthly engineering capacity is managed across the environment based on priority, business impact, and operational need.
Included Technical Services
- 24x7x365 service desk with structured escalation paths.
- Endpoint support, server support, Microsoft 365 administration, and identity support.
- Patching governance for supported endpoints and covered servers.
- Monitoring, alert response, and routine corrective maintenance.
- Operational support across Microsoft stack, core networking, and standard infrastructure platforms.
- Recurring documentation updates and managed visibility into environment condition.
Cybersecurity & Remediation Positioning
- Includes recurring cybersecurity review and operational remediation effort within available monthly capacity.
- Includes patching, remediation of routine security findings, and ongoing vulnerability management activities that fit within the included service allocation.
- Existing security backlog, large vulnerability inventories, or accelerated remediation objectives may require a separately approved remediation block or project.
- Security work is prioritized by severity, exploitability, business impact, and available engineering bandwidth.
Boundary Between MSP & Project Work
- Included: operational support, recurring maintenance, patching, remediation progress, and minor configuration changes.
- Billable / separately scoped: migrations, environment redesign, mass remediation campaigns, new platform deployment, major cloud transformation, domain consolidation, and strategic rebuilds.
- If engineering demand materially exceeds the included capacity, SKYTEK will recommend a dedicated engineering block or enterprise tier alignment.
Capacity Governance: Mid-Sized MSP is designed to provide meaningful recurring engineering depth while preserving service quality and predictability. It is intentionally structured to prevent a fixed per-device agreement from being treated as unlimited project labor.
Enterprise Delivery Model
- Custom-scoped per environment based on device count, sites, infrastructure complexity, cloud footprint, compliance requirements, and security exposure.
- Includes a formalized managed services framework with defined support ownership, service governance, escalation structure, and engineering alignment.
- Designed for organizations that need both operational MSP ownership and repeatable senior engineering access.
- Commercial model may include per-device pricing, blended service allocations, or dedicated monthly engineering blocks depending on scope.
Cybersecurity Scope
- Cybersecurity remediations for identified posture gaps and supported security findings.
- Patching governance for endpoints, servers, and approved infrastructure components.
- Vulnerability remediations tied to recurring scan results and prioritized security findings.
- Structured exposure reduction programs, remediation tracking, and posture improvement reporting.
- Alignment to enterprise security standards, internal governance expectations, or client-specific control frameworks where applicable.
L3 Consulting Hours & Technical Depth
- Defined access to L3 consulting hours as part of the enterprise agreement structure.
- Senior engineers available across networking, cloud, cybersecurity, Microsoft stack, VMware, servers, identity, backup, and infrastructure operations.
- L3 effort may be embedded monthly, structured as a reserved capacity block, or governed by an enterprise engineering retainer.
- Used for escalations, root cause analysis, recurring technical improvement, advanced troubleshooting, and environment-level advisory guidance.
Professional Boundaries & Governance
- Enterprise MSP is not positioned as unlimited, undefined labor.
- Large-scale transformation work, bulk backlog remediation, migrations, redesign, or accelerated remediation campaigns are separately governed through approved scope or dedicated engineering capacity.
- Recurring service reviews, reporting cadence, service leadership communication, and executive visibility can be incorporated into the enterprise model.
- Commercial structure is custom because enterprise environments materially vary in risk, complexity, and engineering demand.
Enterprise Pricing Note: Enterprise environments are reviewed individually because a true enterprise MSP model must reflect actual device count, platform diversity, cloud dependencies, cybersecurity posture, remediation backlog, service expectations, and the amount of embedded L3 engineering required to support the environment at the appropriate standard.
What is included in our MSP model
- 24x7x365 remote support coverage
- Service desk operations and escalation handling
- Endpoint patching and maintenance
- Monitoring, alerting, and operational response
- Microsoft 365 and user support
- Routine server and infrastructure administration
- Documentation and environment visibility
What elevates enterprise environments
- Cybersecurity remediations tied to real findings and exposure reduction
- Vulnerability remediation programs with recurring accountability
- Senior engineering depth across cloud, networking, security, VMware, and Microsoft technologies
- Operational governance with executive-level service communication
- Structured improvement planning rather than reactive-only support
- Tailored scope for compliance, multi-site, and high-complexity environments