Legal · SKYTEK Solutions, LLC
Privacy Policy
SKYTEK Solutions, LLC (“SKYTEK,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information that we collect through our websites, online services, forms, communications, and interactive features.
This Privacy Policy explains what information we collect, how we use and disclose it, the technologies we use, the choices available to you, and how you may contact us about our privacy practices.
This Privacy Policy applies to skytek.cloud and other SKYTEK-operated websites or online experiences that link to this Policy. Separate products or services operated by SKYTEK, including Saava, may also provide supplemental privacy notices applicable to those services.
On This Page
- Who We Are
- Information We Collect
- Cookies and Similar Technologies
- How We Use Information
- Ask Ava and AI Features
- Analytics and Advertising
- How We Disclose Information
- Sale, Sharing, and Targeted Advertising
- Data Retention
- Data Security
- Your Privacy Choices
- U.S. State Privacy Rights
- California Residents
- EEA, UK, and International Visitors
- Children
- Third-Party Websites
- Changes to This Privacy Policy
- Contact Us
1. Who We Are
SKYTEK Solutions, LLC is a Florida limited liability company providing managed IT, cloud, cybersecurity, infrastructure, artificial intelligence, consulting, and related technology services.
SKYTEK Solutions, LLC
Attn: Privacy
5850 Coral Ridge Dr., Suite 207
Coral Springs, FL 33076
United States
Privacy inquiries: privacy@skytek.cloud
Telephone: 888-820-8548
2. Information We Collect
Depending on how you interact with SKYTEK, we may collect the following categories of information.
Information You Provide Directly
This may include:
- First and last name
- Business ororganization name
- Job title
- Email address
- Telephone number
- State, region, or location information
- Company size
- IT service interests
- Messages or information submitted through website forms
- Information provided when requesting a consultation or support
- Information provided when subscribing to communications
- Information you type or say when interacting with Ask Ava or another SKYTEK AI assistant
- Correspondence sent to SKYTEK
Please do not submit highly sensitive personal information through public website forms or AI assistants unless SKYTEK specifically requests that information through an appropriate secure process.
Information Collected Automatically
When you use our website, we and our service providers may automatically collect information such as:
- Internet Protocol (IP) address
- Browser type
- Operating system
- Device type
- Approximate geographic location derived from IP address
- Referring and exit pages
- Pages viewed
- Buttons or links clicked
- Session timestamps
- Website interactions and events
- Advertising or analytics identifiers
- Cookie and consent preferences
- Diagnostic, security, and performance information
3. Cookies and Similar Technologies
SKYTEK uses cookies, pixels, tags, local storage, software development tools, and similar technologies.
Depending on your location and privacy choices, these technologies may be used for:
- Website security and essential functionality
- Remembering user preferences
- Providing interactive website functionality
- Measuring website usage and performance
- Understanding marketing campaign performance
- Advertising and remarketing
Where required, or where SKYTEK has elected to apply a consent-based standard, nonessential analytics and advertising technologies will not be activated until the appropriate consent has been provided.
Our website may use services provided by organizations such as:
- Meta
- Metricool
The specific technologies in use may change over time.
For additional information, please review our Cookie Policy and use the Cookie Settings control available on our website.
4. How We Use Information
- Operate and maintain our website
- Provide requested services
- Respond to inquiries
- Schedule consultations
- Communicate with customers and prospects
- Provide customer support
- Process and manage service requests
- Operate website forms and interactive features
- Provide AI-powered website experiences
- Personalize appropriate website functionality
- Measure website performance
- Understand how visitors use our website
- Measure marketing and advertising effectiveness
- Prevent fraud, abuse, and security incidents
- Protect SKYTEK systems and infrastructure
- Maintain business and operational records
- Comply with legal, regulatory, tax, contractual, and audit obligations
- Establish, exercise, or defend legal claims
We may also send marketing communications where permitted by law or where you have requested or consented to them. You may unsubscribe from marketing emails at any time using the unsubscribe link contained in those communications.
5. Ask Ava and Artificial Intelligence Features
SKYTEK may provide an AI-powered website assistant known as Ask Ava, powered by Saava, a SKYTEK technology.
When you interact with Ask Ava, the system may process:
- Questions you type
- Statements or requests you make
- Voice audio, when you choose to activate microphone functionality
- Conversation context
- Website pages or services relevant to your request
- Contact information you voluntarily provide
- Information necessary to complete requested actions such as scheduling, lead capture, or communications
Voice Processing
Microphone access is not required merely to browse the SKYTEK website.
When you choose to use Ask Ava’s voice functionality, your browser will request microphone permission. Voice audio may be transmitted and processed in real time by SKYTEK and the technology providers used to deliver the voice and AI experience.
Unless a recording feature is specifically enabled and separately disclosed, voice audio is intended to be processed transiently during the conversation rather than retained as an audio recording. If SKYTEK enables recording of an experience, we will provide additional notice and obtain consent where required before recording begins
AI Service Providers
Depending on system configuration, technology providers supporting Ask Ava may include:
- Microsoft Azure
- Microsoft Application Insights
- Microsoft Graph (scheduling and communications, where applicable)
- ElevenLabs
- HeyGen
- OpenAI
- Anthropic
These providers may process information necessary to deliver hosting, telemetry, voice processing, avatar streaming, artificial intelligence responses, and related functionality.
SKYTEK does not use the content of Ask Ava conversations to train third-party AI models.
AI-generated responses may contain errors and should not be relied upon as professional, legal, medical, financial, or other regulated advice.
6. Analytics and Advertising
With appropriate consent where applicable, SKYTEK may use analytics and advertising technologies including:
Google
Google technologies may be used for tag management, website analytics, advertising measurement, conversion tracking, and advertising.
Meta
Meta technologies, including the Meta Pixel where enabled, may be used to measure website activity, campaign performance, and advertising effectiveness.
LinkedIn
The LinkedIn Insight Tag or similar LinkedIn technologies may be used for advertising measurement, audience analytics, and campaign performance.
Metricool
Metricool may be used to measure website, marketing, social, or campaign performance.
SKYTEK configures nonessential analytics and marketing technologies according to applicable consent and privacy preferences.
7. How We Disclose Information
We may disclose personal information to service providers and contractors that perform functions on our behalf, such as:
- Website hosting
- Cloud infrastructure
- Cybersecurity
- Analytics
- Advertising
- Website forms
- Customer relationship management
- Communications
- Artificial intelligence
- Voice processing
- Video or avatar delivery
- Monitoring and telemetry
- Professional services
These providers may process information only as permitted by applicable agreements and law.
We may also disclose information:
- When required by law or legal process
- To protect SKYTEK, its customers, users, or others
- In connection with an investigation of fraud, abuse, or security incidents
- In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction
- With your direction or consent
8. Sale, Sharing, and Targeted Advertising
SKYTEK does not sell personal information for monetary consideration.
Certain disclosures involving advertising, pixels, cookies, or cross-context behavioral advertising may nevertheless be considered a “sale,” “sharing,” or use for “targeted advertising” under the laws of certain states.
Where required, you may opt out of these activities through our Cookie Settings control or other privacy controls provided on the website.
Where required by applicable law, SKYTEK treats browser-based opt-out preference signals, such as the Global Privacy Control (GPC), as a valid request to opt out of these activities.
9. Data Retention
We retain information only for as long as reasonably necessary for the purposes for which it was collected, including operational, security, contractual, legal, tax, accounting, and dispute-resolution requirements. Retention periods may vary according to the type of information.
Examples include:
- Website inquiries and sales leads may be retained while we respond to the inquiry and for a reasonable business follow-up period.
- Marketing preferences may be retained as necessary to document consent or opt-out requests.
- Security and technical logs may be retained for operational and cybersecurity purposes.
- Contract and transaction records may be retained for legally required accounting or business periods.
- Ask Ava voice audio is intended to be streamed during the active session rather than stored as an audio recording, unless recording has been specifically enabled and disclosed.
- Conversation information or lead information generated through Ask Ava may be retained where reasonably necessary to respond to a request, provide a service, maintain business records, or meet legal obligations.
10. Data Security
SKYTEK maintains administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.
These safeguards may include:
- Encryption in transit
- Encryption at rest where appropriate
- Access controls
- Least-privilege access
- Authentication controls
- Security logging and monitoring
- Vulnerability management
- Network and endpoint security
- Backup and recovery controls
- Security policies and procedures
No system can guarantee absolute security, and users should use appropriate care when transmitting information over the Internet.
11. Your Privacy Choices
Cookie Choices
You may use the Cookie Settings control on our website at any time to change previously selected cookie and tracking preferences. Rejecting nonessential cookies will not prevent access to the core SKYTEK website, although certain optional features may function differently.
Marketing Communications
You may unsubscribe from marketing emails using the unsubscribe link in the email.
Browser Controls
Your browser may also allow you to block or delete cookies, although browser-level controls may affect website functionality.
Microphone Access
You may deny or revoke microphone access through your browser settings. Ask Ava does not require microphone access unless you choose to use its voice functionality.
12. U.S. State Privacy Rights
Depending on your state of residence and the applicability of relevant privacy laws, you may have rights such as:
- The right to know whether we process your personal information
- The right to access personal information
- The right to request correction
- The right to request deletion
- The right to obtain a portable copy of certain information
- The right to opt out of certain sales, sharing, targeted advertising, or profiling
- The right not to receive unlawful discriminatory treatment for exercising privacy rights
- The right to appeal certain privacy-request decisions where provided by law
To submit a privacy request, contact privacy@skytek.cloud and include “Privacy Request” in the subject line.
We may need to verify your identity before fulfilling certain requests, and we will respond within the period required by applicable law. Authorized agents may submit requests where permitted by law, subject to appropriate verification.
13. California Residents
California residents may have rights under applicable California privacy laws, including the rights described in Section 12 above.
SKYTEK does not sell personal information for monetary consideration. To the extent that advertising or analytics technologies used on our website constitute “sharing” or other regulated activity under California law, eligible visitors may opt out at any time through the Cookie Settings control on our website, by using a browser or extension with the Global Privacy Control (GPC) enabled, or by contacting privacy@skytek.cloud.
14. EEA, United Kingdom, and Other International Visitors
Where the General Data Protection Regulation (GDPR), UK GDPR, or similar law applies, SKYTEK processes personal information under one or more appropriate legal bases, which may include:
- Consent
- Performance of a contract
- Steps requested before entering into a contract
- Legitimate interests
- Compliance with legal obligations
Where processing is based on consent, you may withdraw consent at any time without affecting processing that occurred before withdrawal.
SKYTEK is based in the United States. Information may therefore be processed in the United States or other locations in which our service providers operate. Where legally required, appropriate mechanisms will be used for international transfers.
Individuals in the EEA or the United Kingdom may also have the right to lodge a complaint with their local data protection supervisory authority.
- The right to know whether we process your personal information
- The right to access personal information
- The right to request correction
- The right to request deletion
- The right to obtain a portable copy of certain information
- The right to opt out of certain sales, sharing, targeted advertising, or profiling
- The right not to receive unlawful discriminatory treatment for exercising privacy rights
- The right to appeal certain privacy-request decisions where provided by law
15. Children
The SKYTEK website and services are intended primarily for businesses and professionals and are not directed to children. We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to SKYTEK improperly, please contact privacy@skytek.cloud.
16. Third-Party Websites
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our technology, services, legal obligations, or privacy practices. When we make changes, we will update the Last Updated date at the top of this Policy. Material changes may also be communicated through additional website notices or other appropriate means.
18. Contact Us
For questions, requests, or concerns regarding privacy:
SKYTEK Solutions, LLC
Attn: Privacy
5850 Coral Ridge Dr., Suite 207
Coral Springs, FL 33076, United States
Email: privacy@skytek.cloud
Telephone: 888-820-8548