Enterprise-grade IT operations, priced per device.
SKYTEK takes operational ownership of your environment: 24x7x365 service desk, patching, monitoring, cybersecurity oversight, lifecycle management and senior engineering escalation. Built for organizations that expect more than basic support.
Microsoft Azure Expert MSPSOC 2 Type II attestationISO 27001-aligned ISMSMISA member
Managed operationsService desk live
Support coverage24×7365 days
Average response3m 30slive engineer
Managed uptime99.9%across environments
Delivering since2012US & global teams
Endpoint patching and monitoringManaged
Vulnerability review and remediationManaged
Microsoft 365, identity and serversManaged
Senior engineering escalationOn call
What a true managed services model owns.
We don't position managed services as ticket handling. It's structured IT operations with measurable service delivery, stronger cyber hygiene and access to senior engineering when environments get complex.
Operations
24x7 support, endpoint management, monitoring, routine administration and issue resolution across the environment.
Cybersecurity
Security oversight, patching, vulnerability review, remediation tracking and a measurably improved defensive posture.
Infrastructure
Microsoft, Azure, virtualization, networking, identity, backup and server support delivered under one managed model.
Engineering
Senior technical guidance for escalations, root cause analysis, tuning, architecture support and strategic improvement.
Per-device plans that scale from growing teams to complex enterprise environments.
Standard list pricing for per-device managed services. Enterprise environments are custom-scoped for infrastructure complexity, cybersecurity requirements, compliance expectations and engineering involvement.
Smaller organizations
Foundational MSP
Disciplined support, standardized maintenance and dependable managed operations.
$119per device / month
List price. Minimum environment standards apply. Final scope subject to discovery and supported technology stack.
24x7x365 remote support coverage
Device monitoring, alerting and routine maintenance
Pricing shown reflects list pricing for standard managed service tiers and is subject to discovery, scope validation, environment standards and commercial review.
Technical scope, delivery boundaries and engineering capacity by tier.
IT leaders and infrastructure teams need more than a price. This is the clarity around service allocation, escalation depth, included engineering effort and where managed operations end and project work begins.
Structured for organizations that need a disciplined managed support framework, predictable device maintenance, endpoint support, patch governance and day-to-day operational coverage, without the depth required in larger or more regulated environments.
Service capacity and delivery model
Designed for smaller environments with lighter operational complexity.
Per-device pricing covers routine managed support tied to the supported endpoint fleet.
Includes operational maintenance, helpdesk handling, patching, monitoring and recurring administration.
Includes up to 0.50 engineering hours per device per month for recurring managed service activity.
Included effort is consumed by support incidents, maintenance, patch governance and standard operational tasks.
Included technical services
24x7x365 remote service desk support and triage.
Endpoint monitoring, alert handling and routine maintenance.
OS patching and basic third-party application patching where supported.
User administration, Microsoft 365 support and identity-related support.
Troubleshooting for workstations, printers, line-of-business access and connectivity.
Escalation to senior resources for issues beyond standard support handling.
Boundaries and engineering limits
Operational support and minor configuration changes only.
Excludes large-scale remediation projects, migrations, redesigns and major architecture changes.
Recurring engineering beyond included capacity is billed separately or moved to a higher tier.
Bulk backlog remediation, major security cleanup and transformation work are separately scoped.
Best fit
Growing organizations that need a reliable managed foundation with predictable per-device pricing.
Environments that don't yet require advanced monthly engineering depth or recurring vulnerability remediation programs.
Teams that don't need broader enterprise governance today but want a path to it.
Scope note
Foundational MSP covers ongoing operations and routine support ownership. It is not intended to absorb major backlog remediation, large-scale cybersecurity projects, infrastructure redesign or platform transformation under a flat monthly device rate.
Built for organizations that require broader operational ownership, stronger security discipline, better service governance and a meaningful level of recurring engineering capacity across Microsoft, server, identity, networking and endpoint operations.
Service capacity and included engineering
Structured for environments up to 200 supported devices.
Includes up to 0.75 engineering hours per device per month for recurring managed service activity.
Capacity is intended for true operational MSP ownership, not unlimited project execution.
Included hours are consumed by support demand, maintenance, patching, security operations, escalations and recurring administration.
Capacity is managed across the environment by priority, business impact and operational need.
Included technical services
24x7x365 service desk with structured escalation paths.
Endpoint, server, Microsoft 365 administration and identity support.
Patching governance for supported endpoints and covered servers.
Monitoring, alert response and routine corrective maintenance.
Operational support across Microsoft stack, core networking and standard infrastructure platforms.
Recurring documentation updates and managed visibility into environment condition.
Cybersecurity and remediation
Recurring cybersecurity review and operational remediation within available monthly capacity.
Patching, remediation of routine security findings and ongoing vulnerability management within the included allocation.
Existing security backlog, large vulnerability inventories or accelerated remediation objectives may require a separately approved remediation block.
Security work is prioritized by severity, exploitability, business impact and available bandwidth.
Boundary between MSP and project work
Included: operational support, recurring maintenance, patching, remediation progress and minor configuration changes.
Separately scoped: migrations, environment redesign, mass remediation campaigns, new platform deployment, major cloud transformation, domain consolidation and strategic rebuilds.
If engineering demand materially exceeds included capacity, SKYTEK recommends a dedicated engineering block or Enterprise alignment.
Capacity governance
Advanced MSP provides meaningful recurring engineering depth while preserving service quality and predictability. It is intentionally structured so a fixed per-device agreement is never treated as unlimited project labor.
Reserved for organizations with higher security expectations, larger or multi-site infrastructure, advanced cloud and platform complexity, recurring remediation needs, executive service governance requirements and a need for defined access to senior engineering talent.
Enterprise delivery model
Custom-scoped per environment: device count, sites, infrastructure complexity, cloud footprint, compliance requirements and security exposure.
Formalized managed services framework with defined support ownership, service governance, escalation structure and engineering alignment.
Built for organizations that need both operational ownership and repeatable senior engineering access.
Commercial model may combine per-device pricing, blended service allocations or dedicated monthly engineering blocks.
Cybersecurity scope
Cybersecurity remediations for identified posture gaps and supported security findings.
Patching governance for endpoints, servers and approved infrastructure components.
Vulnerability remediations tied to recurring scan results and prioritized findings.
Structured exposure reduction programs, remediation tracking and posture improvement reporting.
Alignment to enterprise security standards, internal governance or client-specific control frameworks.
L3 consulting hours and technical depth
Defined access to L3 consulting hours as part of the enterprise agreement.
Senior engineers across networking, cloud, cybersecurity, Microsoft stack, VMware, servers, identity, backup and infrastructure operations.
L3 effort embedded monthly, reserved as a capacity block or governed by an engineering retainer.
Used for escalations, root cause analysis, recurring technical improvement, advanced troubleshooting and environment-level advisory.
Professional boundaries and governance
Enterprise MSP is not positioned as unlimited, undefined labor.
Large-scale transformation, bulk backlog remediation, migrations, redesign or accelerated remediation campaigns are governed through approved scope or dedicated capacity.
Recurring service reviews, reporting cadence, service leadership communication and executive visibility can be built into the model.
Commercial structure is custom because enterprise environments materially vary in risk, complexity and engineering demand.
Enterprise pricing note
Enterprise environments are reviewed individually because a true enterprise MSP model must reflect actual device count, platform diversity, cloud dependencies, cybersecurity posture, remediation backlog, service expectations and the amount of embedded L3 engineering required to support the environment at the right standard.
Included in every MSP tier
24x7x365 remote support coverage
Service desk operations and escalation handling
Endpoint patching and maintenance
Monitoring, alerting and operational response
Microsoft 365 and user support
Routine server and infrastructure administration
Documentation and environment visibility
What elevates the Enterprise tier
Cybersecurity remediations tied to real findings and exposure reduction
Vulnerability remediation programs with recurring accountability
Senior engineering depth across cloud, networking, security, VMware and Microsoft
Operational governance with executive-level service communication
Structured improvement planning rather than reactive-only support
Tailored scope for compliance, multi-site and high-complexity environments
Built for environments where uptime, cyber risk and engineering quality affect the business.
Our enterprise model is for organizations that need more than routine support: higher operational expectations, greater cybersecurity exposure, advanced cloud and infrastructure footprints, and recurring access to L3 talent.
That includes strategic remediation planning, recurring patch governance, vulnerability reduction, cloud and infrastructure guidance and senior-level consulting across complex platforms.
Execution and management of security corrective actions across supported systems, including ongoing risk reduction and posture improvement.
Patching and vulnerability remediation
Structured programs aligned to patching, vulnerability findings and prioritized corrective action based on risk and operational impact.
L3 consulting hours
Senior engineering expertise for networking, cloud, cybersecurity, Microsoft stack, VMware and advanced infrastructure requirements.
Service governance
Leadership visibility, recurring review cadence, documentation maturity and operational discipline aligned to enterprise expectations.
Find out whether SKYTEK is the right managed services partner for your environment.
We review your current footprint, support model, cybersecurity posture and engineering requirements, then align the correct service tier and commercial structure.
