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SKYTEK Solutions – New Client Onboarding Form

Thank you for choosing SKYTEK Solutions. To ensure we provide you with secure, high-quality IT services and meet our compliance requirements under ISO 27001 and SOC 2 Type II, please complete the following onboarding form. This is a mandatory step before we can begin providing any IT support services.

"*" indicates required fields

Step 1 of 8 - Company Information

12%

Legal Business Name*

DBA (if applicable)

Business Type*

Corporation

LLC

Partnership

Sole Proprietor

Primary Address*

City, State, ZIP*

Main Phone Number*

Website URL

Years in Operation

How did you hear about us?*

Who Referred*

Other (please specify)*

Full Name*

Job Title*

Email Address*

Direct Phone*

Full Name

Job Title

Email Address

Direct Phone

(Please complete to the best of your knowledge.)

# of Workstations*

# of Servers*

Operating Systems in Use*

Email Provider*

Do you use Microsoft 365?*

Yes

No

Do you have an internal IT team?*

Yes

No

Firewall Brand/Model

Current Backup Solution (if any)

Current Antivirus/Security Tools

Do you use Remote Access or VPN?

Yes

No

If Yes, specify

Select*

24x7 Helpdesk

Server / Cloud Support

Networking & Infrastructur

Security Services / Monitoring

Disaster Recovery

Compliance / Policy Assistance

Other

Other (Please Describe)

Please provide a list of users who will be authorized to request IT support or make administrative decisions related to your IT environment.

Full Name*

Email Address*

Role/Access Level*

Please read and initial each item below*

I understand that SKYTEK Solutions does not provide ad-hoc or one-time support without proper onboarding.

I acknowledge that it is recommended but not mandatory that my IT environment should undergo a baseline security and infrastructure assessment prior to active support.

I acknowledge that SKYTEK Solutions may make immediate security recommendations during onboarding that should be implemented for your protection to continue receiving support.

I understand that until onboarding is completed, SKYTEK is not responsible for the state or security of my IT environment.

By signing below, I confirm that I am authorized to engage SKYTEK Solutions on behalf of my organization. I understand and accept the onboarding requirements and disclaimers listed above.

Full Name*

Job Title*

Date*

MM slash DD slash YYYY

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Our IT Helpdesk SLA Metrics for this week:

Resolution SLA Compliance

0 %

Average Resolution Time

1h 9m 11s

First Response SLA Compliance

0 %

Average First Response Time

3m 30s

SKYTEK is partnered with the leading vendors in the industry:

For enterprise products, please visit www.skytekcloud.com

(888) 820 8548
Skytek Solutions, LLC 5850 Coral Ridge Dr. STE 207 Coral Springs, FL 33076

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